Our Spooky Satisfaction Guarantee
Greetings, Halloween enthusiasts! At Halloween Home Decor Sales, we want every item you purchase to bring as much joy as a perfectly carved jack-o’-lantern. If for any reason your haunting haven isn’t quite right, we’re here to help with returns and exchanges that are simpler than a ghost’s whisper.
We accept returns and exchanges within 15 days of you receiving your items. All returned products must be in their original condition – unworn, unused, and with all original tags and packaging intact.
The Haunting Return Process
Follow these simple steps to return or exchange your items:
- Contact Our Ghoulish Team: Email us at [email protected] within 15 days of receiving your order. Include your order number and the items you wish to return or exchange.
- Wait for Our Response: Our Halloween helpers will respond within 1-2 business days with a Return Authorization Number and shipping instructions.
- Package Your Items Securely: Place the items in their original packaging, include all accessories and documentation, and seal the box securely.
- Ship Your Return: Send your package to our haunted headquarters at:
Halloween Home Decor Sales
1994 Woodlawn Drive
Milwaukee, US 53213
Be sure to include the Return Authorization Number on the outside of the package. - Track Your Return: Keep your shipping tracking number – we’re not responsible for returns lost in transit without proof of shipping.
Return Request Template
Use this template when emailing us about your return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Email Body:
Dear Halloween Home Decor Sales Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date Received: [Date You Received Order]
Items to Return/Exchange:
- [Item Name 1] – [Reason for Return/Exchange]
- [Item Name 2] – [Reason for Return/Exchange]
Preferred Resolution: [Refund/Exchange for (specific product)]
Please send me the Return Authorization Number and any additional instructions.
Thank you,
[Your Full Name]Refund Timeline & Method
Once we receive and inspect your returned items:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Appearance on Your Statement: 5-10 additional business days depending on your financial institution
- Shipping Costs: Original shipping fees are non-refundable
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error
Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned or exchanged:
- Opened or Used Indoor Lights – Due to electrical safety concerns
- Customized or Personalized Wall Decor – Made specifically for your haunting needs
- Final Sale Items – Clearly marked as non-returnable at time of purchase
All other Halloween treasures including Animated Decor, Decorative Accents, Outdoor Decor & Garden items, Throws, Rugs & Pillows are eligible for return within our 15-day window.
Need Help from Our Halloween Helpers?
If you have questions about our return policy or need assistance with a return, contact our spooktacular customer service team:
Email: [email protected]
Response Time: 1-2 business days
We’re here to ensure your Halloween decorating experience is more magical than a witch’s best spell!
May your returns be as rare as a friendly ghost, and your Halloween spirit shine bright all year round!